Job Description

Job Description

Job Description

We are looking for a highly organized, proactive, and bilingual Sales Support Assistant to serve as the operational backbone of our revenue pipeline. As CCYP scales its next-generation business products, this role will act as the vital bridge between our digital marketing initiatives and sales execution. You will provide end-to-end support across all facets of the sales cycle—from managing initial inquiries generated by our marketing campaigns to ensuring seamless final closings.

If you thrive in a fast-paced environment, love client interaction, and want to support small-and-medium enterprises (SMEs) in the Chinese-American market, this is the perfect opportunity.

The Role

• Pipeline & Lead Management: Monitor, organize, and track inbound leads generated by the digital marketing team. Ensure no prospect falls through the cracks from initial contact to final contract signing.
• Sales Customer Support: Act as a dedicated, trusted point of contact for prospective SMB clients. Answer product questions, explain CCYP’s digital marketing and web/video service packages, and guide them through onboarding.
• Cross-Functional Collaboration: Work directly within the digital marketing team to align marketing collateral, promotions, and AI-driven campaign insights with active sales conversations.
• Deal Optimization & Closing Support: Assist account executives with drafting proposals, preparing contracts, and coordinating post-sale handoffs to the content and technical teams to ensure a flawless client experience.

Requirements

• Bilingual Mastery: Mandatory fluency in English and Chinese (Mandarin speaking, reading, and typing) is essential for effectively supporting and communicating with our North American Chinese business clientele.
• Sales Operations or Support Experience: Prior experience in sales support, customer success, or account management—ideally working with SMEs or B2B services.
• Tech & CRM Literacy: Proficiency with modern CRM tools, project management software, and communication platforms to keep pipelines organized and transparent.
• AI & Digital Product Awareness: A strong comfort level with digital marketing concepts (web, video, SEO) and an openness to utilizing AI-assisted tools to streamline administrative workflows.

Why CCYP: A Legacy of Excellence, A Future of Innovation

Founded in the 1980s, CCYP has served as the definitive cornerstone of the Chinese-American business community for over four decades. Our history is one of continuous leadership; we have successfully navigated and dominated every major economic and technological era, from the foundational days of high-authority print directories to the rapid expansion of the digital age, and now, to the frontier of Agentic AI.

Our success is built on an unparalleled foundation: a 40-year proprietary database that serves as the "Ground Truth" for the North American Chinese business ecosystem. This is not just a historical archive; it is the high-octane fuel for our next chapter. We are currently architecting Pivot 2.0: a transition into an AI-first B2B ecosystem. We are building the operational infrastructure from Answer Engine Optimization (AEO) to Verified Business Certification that will empower the next generation of professional services across North America.

We invite you to join a team that values institutional wisdom as much as technical audacity. At CCYP, you will not just be implementing AI; you will be leveraging a 40-year moat of trust to build the most sophisticated, high-authority business services on the market.

Join us as we define the next 20 years of business intelligence.

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